Refund Policy

SHIPPING & RETURN POLICY

 

SHIPPING

We offer free ground shipping on orders over $99 to the continental United States (excluding Alaska, Hawaii, Puerto Rico, and other U.S. territories). Our freight carriers prevent us from shipping to US P.O. Boxes. Free shipping terms are subject to change.

Please allow 2-3 days processing time in addition to your selected shipping time.  If faster shipping is needed, please send email to customerservice@borababy.com

 

RETURNS

Our return policy lasts 14 days. Merchandise must be mailed back to us within 14 days of delivery.

To be eligible for a refund: Start the return request here: https://shopify.com/68745265470/account (see instructions below) OR please email us at customerservice@borababy.com to start the return process.

· Your item must be unused and in the same condition that you received it, with the original tags attached (if applicable) and in the original packaging.

· Original shipping costs are non-refundable and will be deducted from your refund.

· Customer is responsible for any return shipping fees. If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in the return shipping process.

Please send your return to:

BoraBaby
42807 Ford Road
Suite 209
Canton, MI 48187

 

INSTRUCTIONS FOR SELF-RETURN REQUESTS 

1. Log in to your account:
* In the Email field, enter your email address, and then click Continue.
* In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
* Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you'll receive an email with shipping instructions and a return shipping label. After the product is returned, you'll receive a refund.

REFUNDS

Once your return is received and inspected, we will email you to notify you that we have received your returned item.  If you are approved, your refund will be processed within business 3 days and a credit will automatically be applied to your credit card or the original payment method. Allow adequate time for your credit card or bank to credit your account.

For additional questions about returns or your order, please get in touch with us at customerservice@borababy.com